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FAQ

Order Issues

What is ThamelBazar.com?

ThamelBazar.com is an online store for providing quality equipment and accessories for adventurous and trekkers. We understand that your equipment and gear plays a vital role in your adventure journeys. The right product with the latest innovation and technology can make your experience much more fun. So we seek to provide quality branded products with a reasonable & fixed price.

How to order on Thamel Bazar?

Follow this easy steps to order on www.thamelbazar.com
Step 1 Click on ‘Add to Cart’ button, to add this product to your cart,
Step 2 Click on ‘Proceed to Checkout’ button,
Step 3 Fill your Billing details, preferred shipping address, payment option and click on ‘Place Order’ button,
Step 4 After completion, You will see ordered message on the page.

How can I make payment?

For payment, we have following options.
– Cash on Delivery
– Debit or Credit card (PoS)
– eSewa
– Bank Transfer

What is the minimum order amount?

Minimum order amount is NRs. 1000.

Warranty and Guaranty of the product?

Warranty and Guaranty of the product will be applied as per the individual manufacturer. Warranty and guaranty of the respective product will be featured in the product description.

Can I view the product before ordering?

Yes, you can see the product before buying it. But you have to visit our affiliated stores in Kathmandu.

Delivery

When will my order be delivered?

We deliver all the products within 48 hours from the time of order inside Kathmandu Valley. For delivery for outside valley, check Delivery Terms and Conditions. Once we get your order, we will process your order send you a confirmation email.

What are the delivery charges?

Currently, FREE Shipping service is available on minimum order of Rs. 2000 to the customer inside ring-road in Kathmandu valley. Outside ring-road, the delivery charges may vary depending on location.

Can I track the delivery of my order?

Yes, you can track the delivery your order by visiting Tract Order page.

Returns & Refunds

What is your Returns Policy?

We accept returns/replacements only with their original packaging and unused conditions. In the case of the item being defective, size mismatch, missing accessories or wrong delivery, we will provide free returns and replacements. In the case of dissatisfied with the product you receive, a reprocessing fee equivalent to the delivery amount will be applicable on the product amount. For exchanges, additional delivery charges will be applied. We accept refunds through online banking only. In other cases, you can either opt for an exchange or drop by our office at Thamel to get the refund.

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